Legals
Privacy Policy
Last updated: 21/07/2026
Brooks Plumbing & Heating ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Who We Are
Brooks Plumbing & Heating Letchworth Garden City, Hertfordshire
Phone: (079) 764 82 196
Email: chris@brooksplumbingandheating.com
We are the data controller for the personal information described in this policy.
Information We Collect
We may collect the following types of information:
- Contact details — name, phone number, email address, and postal/site address, when you submit an enquiry, request a quote, or book a service.
- Service information — details about the plumbing or heating work you require, so we can provide an accurate quote or carry out the work.
- Technical data — IP address, browser type, device information, and pages visited, collected automatically when you use our website (via cookies or similar technologies — see our Cookie section below).
- Communications — records of emails, calls, or messages between you and us.
How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotes
- Arrange and carry out plumbing and heating services
- Send invoices and process payments
- Communicate with you about ongoing or completed work
- Improve our website and services
- Comply with legal and regulatory obligations (e.g. Gas Safe record-keeping)
- Send marketing communications, where you have consented to receive them (you can opt out at any time)
Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Contract — processing necessary to provide quotes and carry out agreed work
- Legitimate interests — for general business communications, service improvement, and record-keeping
- Consent — for marketing communications, where applicable
- Legal obligation — for compliance with Gas Safe and other regulatory requirements
Sharing Your Information
We do not sell your personal information. We may share it with:
- Trusted subcontractors or engineers directly involved in carrying out your job
- Payment processors, to handle invoicing
- Our website host and software providers (e.g. Webflow), who process data on our behalf
- Regulatory bodies (e.g. Gas Safe Register), where required by law
We do not transfer your data outside the UK/EEA except where our service providers require it, and in such cases we ensure appropriate safeguards are in place.
Cookies
Our website may use cookies or similar tracking technologies to improve your browsing experience and analyse site traffic (e.g. Google Analytics). You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.
Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements (typically up to 6 years for financial and job records, in line with HMRC requirements).
Your Rights
Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, where applicable
- Object to or restrict certain processing
- Request data portability
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at chris@brooksplumbingandheating.com.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: chris@brooksplumbingandheating.com
Phone: (079) 764 82 196
Address: Letchworth Garden City, Hertfordshire